Refund & Cancellation Policy

Circutech aims to make utility payments seamless. Due to the nature of bill settlements, payments are final once processed by the provider. However, we review refund and cancellation requests in the following situations:

When Refunds May Be Considered

• Duplicate payments for the same bill.
• Technical errors or system failures on our platform.
• Payee provider confirms failure to credit the bill.

How to Request

Contact us at support@circutechservices.com within 7 days of the transaction. Provide transaction ID, date, and details. We will investigate and, if approved, process refunds to the original payment method within 7 business days.

Cancellation Policy

Payments can only be cancelled if the request is made before the transaction is sent to the bill provider. Once a payment is initiated and confirmed, it cannot be cancelled. To attempt cancellation, contact support immediately with the transaction ID.

Limitations

Refunds are not available for:

• Change of mind or incorrect bill selection by the user.
• Delays caused by third-party utilities.

Contact Us

For any questions or to initiate a refund/cancellation request, email support@circutechservices.com or use the contact form.